F.A.Q.

Simply browse our collection, choose your desired product, and click “Add to cart.” Once you’re ready, proceed to checkout and follow the prompts to complete your purchase securely.

We process orders quickly to ensure fast delivery. If you need to make a change or cancel your order, please contact us within 2 hours of placing it. After that, it may already be in dispatch.

Yes! If you're ordering in larger quantities for business or trade purposes, please contact us for custom pricing and availability.

Yes, all items shown as available on our website are in stock and ready for dispatch unless marked otherwise. In rare cases, slight delays may occur — we'll always notify you promptly.

We offer Standard delivery across the UK. Shipping is free of charge

We aim to process and ship all orders within 1–2 business days of receiving your order. Once shipped, your order will typically arrive within 3–5 working days, depending on your location. Delivery times may vary slightly during peak periods or due to unexpected delays with shipping carriers.

Currently, we ship within the UK only. For bulk or trade enquiries outside the UK, please get in touch with our team.

Yes, you'll receive a tracking link via email as soon as your order ships. You can use this link to follow your parcel's progress in real time.

If your expected delivery date has passed and you haven’t received your order, please check your tracking info first. Then contact us and we’ll investigate immediately.

You have 14 days to return your item for a full refund or exchange, provided it's unused and in its original packaging. See our Returns Policy for full details.

To initiate a return, simply contact our us at info@prettylantern.co.uk team with your order number. We'll provide you with a return label and clear instructions.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.

If approved, you’ll be automatically refunded on your original payment method within 10 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund too. 

If more than 15 business days have passed since we’ve approved your return, please contact us at info@prettylantern.co.uk.

If you receive a faulty, damaged, or wrong item, please contact us within 48 hours of delivery with photos. We’ll arrange a replacement or full refund right away.

We accept all major credit and debit cards, PayPal, and Klarna. All payments are processed securely.

Absolutely. Our checkout uses SSL encryption and secure gateways, so your information is always protected.

All prices on our site include VAT for UK customers. There are no hidden fees. All customs duties are paid for and included in our prices.

Some items, such as furniture, may require minimal assembly. All necessary parts (not the tools) and clear instructions are included in the package.

Care instructions vary per product and are usually listed on the product page. For general care, we recommend wiping with a soft damp cloth and avoiding harsh chemicals.

No, you can check out as a guest. However, creating an account lets you track orders, view history, and manage returns more easily.

Go to the login page and click “Forgot password?” Enter your email to receive a password reset link instantly.

You can reach us via our Contact Page, or email us at info@prettylantern.co.uk.

We are based in the Netherlands and ship directly from our warehouses to the UK.

At the moment we do not offer gift cards yet.

At the moment we do not offer gift note options yet..